Head to the 'MANAGE ORDERS' section on your app/web & click on the 'TRACK' button on your latest order. Your food might be Placed, Prepared, Dispatched, or Delivered.
When the order is out for delivery, you can track it live via the map shown on your app/web.
To speak to your delivery executive, tap on the 'Call Delivery Executive' button available on the tracking screen or call the number you must have received via SMS.
It's possible that they might not be able to answer calls while they are riding. Please wait to hear back from them.
If the app or an email receipt shows that your order has been delivered but you haven't received it:
- Track the order via Eatclub app/web to see the exact location of our delivery executive.
- Call the delivery executive for an update
If you still can't locate your order, you can also reach out to our Customer Support team for assistance.
An order can be cancelled only if the preparation has not been started.
If the order is in process of being prepared, we can't cancel it. You can contact our customer support team for any further assistance regarding this.
You can contact our Customer Support team to change your delivery address.
We can only accept such requests if the new address falls in the our delivery zone & our delivery executive hasn't already left for your location.
What should I do if my payment was successfull but the order failed?
In such a case, please try & place another order.
Rest assured, we'll automatically initiate the refund process of your payment. The banks usually take 6-7 days for the money to reflect in your account.
We are sorry if you had such an experience. Meanwhile, you can write to us on - firstname.lastname@example.org. Please be assured that your concern will be looked into and resolved at the earliest by our dedicated team.
For assistance, please get in touch with our Customer Support team.
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